服务管理

数字矿山 服务管理

简单的统计:  Cloud-based service execution software can increase technician productivity 23% 和 customer satisfaction 20%

We work with our customers to provide field-service management 和 real-time communication solutions – enabling Miners to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime.

Field 服务管理 helps original equipment manufacturers 和 Miners execute the entire service delivery process. We help customers deliver differentiated services that drive new sources of revenue, 提高效率, 和 boost customer loyalty.

•     提供有效的 & optimal technician scheduling
•     Manages work orders from creation to completion
•     Manages work orders from creation to completion
•     Supports techs with field-tested mobile technology
•     Ensures work is completed 和 meets SLA’s & 安全要求

Asset Service Management optimizes the execution of mining operations 和 maintenance by enabling mining service teams to increase productivity 和 asset uptime while reducing safety 和 compliance incidents.

•     计划 & execute jobs that span multiple days 和 crews
•     Ensure work is completed on time 和 budget
•     Provides process flows that aligns with the business needs
•     Managed contractors 和 technicians in a single location

Real-Time Communication connects mining technicians in real time with the people 和 information needed to confidently get the job done quickly 和 correctly, enabling mining operations to reduce mean time to repair, boost customer satisfaction, 和 improve employee engagement.  

计划 & execute jobs that span multiple days 和 crews

•     Provides single location for collaboration
•     Sends critical messages to the mining field in real-time
•     Creates virtual support 24/7